Distance learning
Free
Formattemp
"Nuove Frontiere Lavoro", in collaboration with the training organization "Idee Insieme" and thanks to the "Formatemp" fund, is publishing an online course for "Sales Assistant in English with a level A2.2 Trinity certificate."
Among the professions listed by ISFOL , the Sales Assistant is a professional whose role is to help achieve the company's commercial objectives. This professional role is responsible for managing the sales and orders that the company makes during its daily operations.
A worker capable of adequately managing customers, but also cataloging orders, and much more that concerns the end user of the goods or services produced by the company.
Some soft and hard skills are required that uniquely distinguish this role.Among these is certainly an in-depth knowledge of the English language, both written and spoken, which is certainly a real plus for the resource.
Furthermore, to a sales assistant They are entrusted with highly communicative functions; therefore, this figure must necessarily possess great interpersonal and relational skills.
For the English language, the level identified is that A2.2 which is recognized by the European Framework CEFR (https://www.coe.int/en/web/common-european-framework-reference-languages/reference-level-descriptions)
OBJECTIVES : The course aims to train professionals with in-depth knowledge of all the main and general tasks of a sales representative in English. This includes knowledge of the commercial world, practical document management tasks such as orders, insurance, shipping, and advertising.
To improve employability in the job market, the Graded Examinations in Spoken English exam [(GESE GRADE 4 – CEFR LevelA2.2 – for the evaluation of speaking and listening skills ( Speaking & Listening )] is planned , which students will take, at no cost to them, at the implementing body IDEE INSIEME (Accredited Trinity College Center).
At the end of the course, students will be able to:
- interact with English-speaking interlocutors (customers and suppliers) by asking for and providing personal data, organizing appointments and completing market negotiations;
- read and write business documents in English email, fax, post-it;
- manage complaints, provide assistance, analyze and identify customer needs English speakers;
- promote products and services in English language.
Students will practice listening, comprehension, and production of texts. Multimedia tools will be used in the virtual classroom.
Financing body: Formattemp
Promoting Body : New Frontiers of Work
Implementing Body : Idee Insieme soc.coop.soc.
Certifying Body: Trinity College London
DURATION: 140 HOURS from 07 SEPTEMBER to 30 OCTOBER 2020 – 35 days of VIRTUAL CLASSROOM (Online) for 4 hours;
PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both unemployed and jobless) registered and selected by the Employment Agency;
- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- it is not required a basic knowledge of the English language;
- it is necessary have a desktop PC (desktop), laptop or tablet with stable cable connection (HIND) or wi-fi, webcam and microphone;
- residence or domicile in CAMPANIA is required or the possibility (for residents in other parts of Italy) to be able to come to Naples to take the exam;
CERTIFICATE: of Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the GESE – Level A2.2 - TCL exam to be taken at the Idee Insieme headquarters ;
CERTIFICATE OF COMPETENCE: from Trinity CL, for those who pass the exam;
EXAM COMPLETION REQUIRED: on the date set at the end of the course;
PRICE: Both the course and the certification exam are free (financed by Formatemp);
CLASSROOM LESSONS : Monday to Friday for 6 weeks from 9:30 am to 1:30 pm - the remaining 2 weeks for 3 days; only on the first day from 10:00 am to 2:00 pm;
SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Check the connection devices to be carried out in videoconference;
SELECTIONS: Those who have joined will be contacted by email for confirmation. (by 02/09/2020 at 12:00) of the verification of videoconferencing connection devices scheduled for the day 03/09/2020 from 10.00 onwards in a group.
REGISTRATION: Those selected will be contacted by email and telephone (by 04:09 PM on September 18.00, 2020) to attend the first day of the course on September 07, 09, at 20:10.00 AM on the online platform after sending the entry link;
PROFESSOR: The teacher chosen for the course, a graduate, in addition to having teaching experience in English language courses, is certified AIM AWARDS-ANGLIA – recognized by MIUR – level Advanced Business English (B2).
Course modules
0.1
English level A2
GRAMMAR AND SYNTAX
Entrance test for the evaluation of initial skills
- introduction to the English language;
- sentence structure;
- pronouns and adjectives (personal, possessive, relative, impersonal, interrogative, partitive, indefinite, demonstrative, and reflexive);
- prepositions and conjunctions;
- division of verb tenses and their relative use;
- regular/irregular verbs;
- in-depth study of verb typologies;
- the progressive form in English verb tenses;
- infinitive and gerund;
- to be and to have;
- adverbs of time, frequency and manner;
- simple present – present continuous;
- simple past – past continuous;
- Saxon genitive;
- what are “phrasal verbs” and how to recognize them;
- introduction to the present perfect;
- differences between present perfect and simple past;
- future: simple future, present continuous, to be going to;
- modal verbs;
- conditional 0 – 1;
- formal/informal language;
Exercises on written and oral production (writing, reading and speaking)
Listening exercises.
READING: understand public communications; read short factual texts and show understanding of the content; demonstrate understanding of language structure.
WRITING: Use words appropriately and accurately in different written contexts and be able to produce variations on simple sentences.
LISTENING: understanding, from listening to short statements to the meaning of the dialogue in order to extract factual information (times, dates, etc.), showing appreciation of the speakers' attitudes and intentions.
SPEAKING: interacting in situations that simulate authentic communication to ask and understand questions and give appropriate answers; speaking freely to express emotions, reactions, etc.; greeting people and responding to greetings (in person and on the phone); introducing oneself; asking for and providing personal details; helping others express their ideas by interrupting a conversation; starting a new topic, changing the subject, resuming or continuing the topic.
- END OF MODULE LEARNING TEST0.2
English for Business – Business and Trade
- Language focus - Business terminology
- Fundamentals of Commerce – An Introduction to the World of Commerce
- Home and international market – types of markets
- Transport and insurance – insurance and transport
- Advertising - Commercial advertising
- The Telephone - How to Manage Business Phone Calls
- Business Letter: Writing and Layout – How to Set Up and Write Formal Letters
- Orders, Offers, and Shipping - How to Manage Orders, Offers, and Shipping
- Practicing your business English: putting the theory you've studied into practice, with written and oral exercises.
0.3
Rights and duties of temporary workers
Rights and duties of temporary workers (mandatory lesson)
0.4
Health and safety in the workplace
Health and safety in the workplace (mandatory lesson)