Front Office Assistant Course in English B2 (in person) - free

The course's objective is to train professionals capable of welcoming and providing direct assistance to English-speaking clients and customers—in short, professionals who manage relationships with the English-speaking public, using various channels: face-to-face; by telephone; and by email.

The training project includes, as its first module, preparation of the English language in the four essential skills (SPEAKING, WRITING, LISTENING, READING ) with reference to the B2 level , starting from an entry level A2 . The need to reach a high level is justified by the fact that the first module is preparatory to the second, which aims to contextualize what has been learned in the professional figure.

The second module involves the acquisition of skills through simulations of relational work situations in which students will take turns playing different roles (role play).

Simulations such as responding to specific information, the need for empathetic listening, handling a complaint or dissatisfaction, exchanging emails, exchanging phone calls, etc. will be essential to the module.

The unique feature of this second module is that it will be conducted entirely in English. Not only the simulation itself, but also the explanations, the teacher's suggestions, and the plenary discussions on the simulations (with and among students). All communication, including informal communication between teacher and students and between students, will be conducted in English from the very first lessons.

Given the characteristics listed above, the teacher involved is a native speaker with particular experience in the role indicated above.

The modules that distinguish the course offer content related to the following topics:

• knowledge of the English language for the acquisition of the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the rules of grammar, syntax and phonetics appropriate to reaching the level B2 of the Common European Framework of ReferenceFurthermore, the module includes preparation for the IELTS (International English Language Testing System) GENERAL TRAINING exam. IELTS certifications, recognized by the MIUR (Ministry of Education, University and Research), certify a non-native speaker's level of English proficiency and are recognized internationally by thousands of universities, companies, organizations, and government agencies. In any case, the module is intended to provide a solid foundation for preparation for any other English language certification exam at the indicated level.
• Acquisition of skills related to the role of a front office employee, i.e., someone who handles external relations, welcoming English-speaking customers and guests. More specifically, this includes acquiring simple tasks such as providing and requesting information, as well as more complex ones such as active and empathetic listening, handling complaints and criticism, properly opening and closing communications, preparing communications and letters, and drafting documents, minutes, and forms.

FUNDING BODY: Formatemp;

PROMOTING BODY: Nuove Frontiere Lavoro spa;

IMPLEMENTING BODY: Idee Insieme soc.coop.soc.;

COST: the course is free ( funded by Formatemp);

DURATION: 120 hours from 26 JUNE to 28 JULY 2023 – twelve days of 4 hours and 9 days of 8 hours in the CLASSROOM in Naples in via SANTA BRIGIDA, 51;

CERTIFICATE: of attendance (minimum 70% of total hours including attendance at mandatory lessons);

CLASSROOM LESSONS: from Monday al Friday from 09.30am to 13.30pm; on Tuesday and Thursday also from 14.00 to 18.00;

PARTICIPATION REQUIREMENTS: The course is aimed at temporary work candidates (both unemployed and out of work) registered and selected by the Employment Agency;

- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- knowledge of the English language, even if NOT certified at least A2;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills evaluation interview to be carried out upon entry BY PHONE;

SELECTIONS: Those who have applied and correctly sent the documentation by June 22nd will be contacted by telephone on June 23rd 2023 (by 6.00 pm) to verify their availability;

REGISTRATION: Those selected will be contacted by email and telephone (by 06:18.00 PM on June 23, 2023) to attend the first day of the course on June 26, 2023 at 06:09.30 AM at the headquarters in Via Santa Brigida 51 – Naples.