Front Office Assistant Course in English Level C1 (in person) - Free

The aim of the course is to train a professional Able to welcome and directly assist English-speaking people and customers; in short, to manage relations with the English-speaking public using various channels: face-to-face; telephone; and email.

The training project The first module includes preparation of the English language on the four essential skills (SPEAKING, WRITING, LISTENING, READING) referring to level C1, starting from an entry level B1.

The need to reach a high level is justified by the fact that the first module it is preparatory to the second one which has the objective of contextualize what you have learned about the professional figure

The second module In fact, it involves the acquisition of skills through simulations of relational work situations in which students will be involved in taking turns playing different roles (roleplay).

Simulations such as responding to specific information, the need for empathetic listening, handling a complaint or dissatisfaction, exchanging emails, exchanging phone calls, etc. will be essential to the module.

The unique feature of this second module is that it will be conducted entirely in English. Not only the simulation itself, but also the explanations, the teacher's suggestions, and the plenary discussions on the simulations (with and among students). All communication, including informal communication between teacher and students and between students, will be conducted in English from the very first lessons.

For the above characteristics, the teacher involved is a native speaker with particular experience in the role indicated above.

The modules that distinguish the course offer content related to the following topics:

- knowledge of the English language for the acquisition of the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the rules of grammar, syntax and phonetics appropriate to reaching the level C1 of the Common European Framework of Reference. Furthermore, the form provides IELTS exam preparation (International English Language Testing System) GENERAL TRAININGIELTS certifications, recognized by the Ministry of Education, Universities and Research (MIUR), certify a non-native speaker's level of English proficiency and are recognized internationally by thousands of universities, companies, organizations, and government agencies. In any case, the module is intended to provide a solid foundation for preparation for any other English language certification exam at the indicated level;

- Acquisition of skills related to the role of a front office employee, i.e., someone who handles external relations, welcoming English-speaking customers and guests. This includes, in particular, skills ranging from simple tasks such as providing and requesting information to more complex ones such as active and empathetic listening, handling complaints and criticism, properly opening and closing communications, preparing communications and letters, and drafting documents, minutes, and forms.

- knowledge of the rights and duties of temporary workers (mandatory module);

- knowledge of the general principles (general part) on health and safety in the workplace as provided for by the State-Regions Agreements (mandatory module))

FUNDING BODY: Formattemp;

PROMOTING BODY: New Frontiers Work spa;

IMPLEMENTING BODY: Ideas Together soc.coop.soc.;

PRICE: the course is free (financed by Formatemp);

DURATION: 120 hours Since the day June 13 to July 15, 2022 – 10 days of 4 hours and 10 days of 8 hours in the CLASSROOM;

CERTIFICATE: of frequency (minimum 70% of total hours including attendance at mandatory lessons);

CLASSROOM LESSONS: from Monday to Thursday from 09.30am to 13.30pm; every Monday and Thursday also from 14.00 pm to 18.00 pm;

MEMBERSHIPS: To submit your application you must register on the website http://www.ideeinsieme.it/index.php/register | and, once you have uploaded your personal documents and CV, type SEND (By 09/06/2022 at 17.00 pm);

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both unemployed and jobless) registered and selected by the Employment Agency;

- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- knowledge of the English language, even if NOT certified at least B1 to be verified on site with a test;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational interview and evaluation of language skills B1 level to be carried out at our office in Via Santa Brigida, 51 – Naples (easily accessible by public transport);

SELECTIONS: Those who have joined will be contacted by telephone and email for confirmation. (by 09/06/2022 at 12:00) presence on site for the test and the required motivational interview scheduled for 06/10/2022 from 10.00 am onwards;

REGISTRATION: The selected candidates will be contacted by email and telephone. (by 10/06/2022 at 8:00 PM) to attend the first day of the course on 06/13/2022 at 09:30 am in the classroom.