Distance learning
Free
Formattemp
"Nuove Frontiere Lavoro", in collaboration with the training organization "Idee Insieme" and thanks to the "Formatemp" fund, is publishing a free course in "Secretarial Assistant with Commercial Functions in English, level B1" on an online platform.
The course aims to provide the English language skills appropriate to the professional role of English-speaking Secretarial Assistant with Commercial Functions, following a line in line with that outlined by INAPP (formerly ISFOL).
The modules that distinguish the course offer content related to the following topics:
- knowledge of the English language for the acquisition of the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the rules of grammar, syntax and phonetics consistent with achieving level B1 of the Common European Framework of Reference;
- acquisition of skills relating to the roles of secretarial staff and more specifically in written communication, de visu, as well as by telephone with English-speaking customers and suppliers. All this with particular reference to specific terminology, welcome formulas and in general to the management of the interlocutor as the simplest (provide information about the company you belong to, request information) to the more complex one (request quotes, propose offers, etc.).
OBJECTIVES: To train professionals who, in English, can communicate effectively with English-speaking customers and suppliers externally. Specifically, the program aims to equip them with the skills to: provide information about their company; propose goods and services; request quotes; and manage orders.
From this perspective, the above-mentioned objective expresses English language skills in managing telephone and in-person communications, as well as in drafting business letters considering the type of information that must be provided.
The above is preparatory to the achievement of another objective, that is, to achieve knowledge of the English language at level B1 of the Common European Framework of Reference for Languages , in the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the exploration of grammatical, syntax and phonetic rules appropriate to reaching the indicated level.
FUNDING BODY: Formatemp
PROMOTING BODY: New Frontiers Work spa
IMPLEMENTING BODY: Idee Insieme soc.coop.soc.
COST: the course is free (funded by Formatemp);
DURATION: 156 hours from 03 JUNE to 25 JULY 2025 – 39 days of 4 hours in the VIRTUAL CLASSROOM (online);
CERTIFICATE: of attendance (minimum 70% of total hours including attendance at mandatory lessons);
VIRTUAL CLASSROOM LESSONS: Monday to Friday from 09.30 am to 13.30 pm ;
INFORMATION: For any further information, call the partner organization IDEEINSIEME at 081.19810920
PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both unemployed and jobless) registered and selected from the Employment Agency NUOVE FRONTIERE LAVORO spa;
- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- you need to have a desktop PC (desktop), laptop or tablet with a stable connection, webcam and microphone;
- basic knowledge of English;
SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Check the connection devices to be carried out in videoconference;
SELECTIONS: Those who have joined will be contacted by email for confirmation (by 18.00 pm on 29/05/2025) of the verification of the videoconference connection devices scheduled for 10.30 am onwards on 30/05/2025 in a group;
REGISTRATION: Those selected will be contacted by email and phone (by 05:18.00 PM on September 30, 2025) to attend the first day of the course on September 03, 2025, at 06:09.30 AM on the online platform after sending the entry link.
TEACHER: The teacher chosen for the course, a graduate, in addition to boasting teaching experience in English language courses, is certified by AIM AWARDS-ANGLIA – recognized by the MIUR – Advanced Business English level (B2).
Course modules
1.1
English level B1
GRAMMAR AND SYNTAX
- Entrance test to evaluate initial skills
- Introduction to the English language
- Previous program review
- To be and to have in compound tenses
- Use and study of simple and compound tenses
- Present Perfect Simple
- Present Perfect Continuous
- Duration form (since - for)
- Differences between Present Perfect and Simple Past
- Past Perfect Simple
- the Future in English: Going to – Future Perfect – Future Continuous
- Modal verbs
- Conditional 0 – 1 – 2
- Genitive and double genitive
- Formal/informal language
- How to express preferences and desires ( Prefer – Would like - I'd rather )
EXERCISES AND SIMULATIONS
Using grammatical and syntax rules, participants will practice developing the four essential skills:
READING: understand public communications; read short factual texts and show understanding of the content; demonstrate understanding of language structure
WRITING: Use words appropriately and accurately in different written contexts and be able to produce variations on simple sentences.
LISTENING: understanding the meaning of the dialogue by listening to short statements in order to extract factual information (times, dates, etc.), showing appreciation for the speakers' attitudes and intentions.
SPEAKING: interacting in situations that simulate authentic communication to ask and understand questions and give appropriate answers; speaking freely to express emotions, reactions, etc.; greeting people and responding to greetings (in person and on the phone); introducing oneself; asking for and providing personal details; helping others express their ideas by interrupting a conversation; starting a new topic, changing the subject, resuming or continuing the topic.
- FINAL TEST
2.2
Duties and Functions of the English-Speaking Secretarial Clerk with Commercial Functions
MEETING AND WELCOMING ENGLISH-SPEAKING PEOPLE ( Welcome people from England) : structuring conversations in various work situations aimed at welcoming people during meetings, collaborations, and business transactions; managing groups during company visits.
TELEPHONE ENGLISH (Make and receive calls in English) : managing incoming and outgoing calls, formal requests and responses, making and canceling appointments, taking notes, etc.
EMAIL WRITING (Emailing) in English: standards and conventions for different recipients.
Producing formal and informal texts in English.
COMPANY PRESENTATION IN ENGLISH : MODELS TO ADOPTED AND STANDARDS TO COMPLY WITH
DESCRIPTION in English OF PRODUCTS AND SERVICES DURING MEETINGS, FAIRS AND EVENTS (Product launch during meetings, conferences and fairs) : models to adopt, and standards to respect.
ANALYSIS OF BUSINESS LANGUAGE in English: requests for information, orders, shipments, and complaint handling; negotiating, reaching agreements, making/accepting/rejecting offers.
TECHNICAL VOCABULARY
GRAMMATICAL INSIGHTS
Teaching will be conducted using an active methodology. Thanks to the online platform, lessons will feature multimedia elements (audio, video, slides, shared whiteboard) , with the aim of engaging the entire audience. Role- play sessions will also be included, allowing students to immerse themselves in real-life situations.
- FINAL TEST
3.3
Health and safety in the workplace
Health and Safety in the Workplace
4.4
Rights and duties of temporary workers
Rights and duties of temporary workers