Hotel Receptionist Course in German Level A1 (online) - Free

Among the professions indicated by ISFOL, now INAPP, the figure is indicated of the Receptionist in hotels.

This role welcomes and registers guests at the facilities; provides accommodation services; assigns rooms and delivers the relevant keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; carries out guest check-out procedures and prepares the relevant documentation. (Source: Isfol-FGB elaborations).

FUNDING BODY: Formattemp

PROMOTING BODY: New Frontiers Work spa

IMPLEMENTING BODY: Ideas Together soc.coop.soc.

PRICE: the course is free (financed by Formatemp);

GENERAL OBJECTIVES:

The course aims to provide the linguistic skills appropriate to the professional role of Hotel Receptionist, following a guideline in line with that outlined by ISFOL now INAPP.

SPECIFIC CONTENTS:

Specifically, theHotel Receptionist It falls within the professional economic sector of "tourist services", in the work process of "hospitality services" in the area of ​​activity "Customer reception and assistance" specified as follows:

• Booking acquisition
• Customer reception management (Check in)
• Illustration of hotel and tourist services
• Customer assistance during the hotel stay
• Customer satisfaction survey
• Customer Leave Management (Check-out)

At the end of the course, students will be able to manage German-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"customer information

"customer support

DURATION: 132 HOURS from day October 03 to November 18, 2022 – 33 4-hour virtual classroom days;

VIRTUAL CLASSROOM LESSONS: Monday to Friday from 9am to 5pm 14.30 at 18.30 hours;

CERTIFICATE: of frequency Formatemp (minimum 70% of total hours including attendance at mandatory lessons);

MEMBERSHIPS: To submit your application you must register on the website http://www.ideeinsieme.it/index.php/register | e, once you have uploaded your personal documents and CV, type SEND (By 28/09/2022 at 5:00 PM)

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both unemployed and jobless) registered and selected from the Employment Agency;
- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- you need to have a desktop PC (desktop), laptop or tablet with stable cable connection (HIND) or wi-fi, webcam and microphone.

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Check the connection devices to be carried out in videoconference;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (by 28/09/2022 at 12:00) of the verification of videoconferencing connection devices scheduled for the day 29/09/2022 from 14.00.

REGISTRATION: The selected candidates will be contacted by email and telephone. (by 30/09/2022 at 8:00 PM) to attend the first day of the course on the day 03/10/2022 at 14.30 on the online platform after sending the entry link.

PROFESSOR: A graduate in German languages ​​and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.