Free online German language receptionist course (Level A1)

Among the professions indicated by ISFOL, the figure is indicated of the ReceptionistThis role welcomes and registers guests at the facilities; provides accommodation services; assigns rooms and hands out keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; and performs guest check-out procedures and prepares the relevant documentation.

ISFOL identifies the need for foreign languages ​​among the main areas of professional development expressed by companies and in the period 2018-2022, for the macro area indicated above, it forecasts a variation in employed people equal to 12,0%, a value above the average growth in the period (2,5%). (Source: Isfol-FGB elaborations).

Furthermore, despite the setback caused by the pandemic, Covid-19, the growth of tourism in Italy by users coming from all over the world will generate a very high demand for this figure in order to have particularly trained personnel not only in the skills indicated above but contextualised to the linguistic field mentioned above (industry terminology, idioms, approach to that type of customer, etc.)

TARGETS:

The course aims to provide the appropriate linguistic skills for professionals in the hospitality sector, following a guideline consistent with that outlined by ISFOL.

At the end of the course, students will be able to manage German-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"compilation of attendance registers

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"provide information or assistance to the customer

Students will practice listening, comprehension, and text production. Multimedia tools will be used in the virtual classroom.

FUNDING BODY: Formattemp

PROMOTING BODY: New Frontiers Work spa

IMPLEMENTING BODY: Ideas Together soc.coop.soc.

PRICE: the course is free (financed by Formatemp);

DURATION: 156 ORAnd from the day 2 OCTOBER to 24 NOVEMBER 2023 – 39 4-hour days in the VIRTUAL CLASSROOM (online);

CERTIFICATE: of frequency (minimum 70% of total hours including attendance at mandatory lessons);

VIRTUAL CLASSROOM LESSONS: from Monday to Friday from 09.30am to 13.30pm;

MEMBERSHIPS: To submit your application you must register on the website http://www.ideeinsieme.it/index.php/register | and, once you have uploaded your personal documents and CV, type CANDIDATES (by 09/27/2023 at 5:00 PM);

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both unemployed and jobless) registered and selected from the Employment Agency;

- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- you need to have a desktop PC (desktop), laptop or tablet with a stable connection, webcam and microphone;

SELECTION METHOD: Access to the course will take place through several preliminary steps:

- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Check the connection devices to be carried out in videoconference;

SELECTIONS: Those who have joined will be contacted by email for the confirmation (by 27/09/2023 at 6:00 PM) of the verification of videoconferencing connection devices scheduled for the day January 28, 2023, from 09:10.30 a.m. then in a group;

REGISTRATION: The selected candidates will be contacted by email and telephone. (by 29/09/2023 at 8:00 PM) to attend the first day of the course day 02/10/2023 at 09.30 on the online platform after sending the entry link.

PROFESSOR: A graduate in German languages ​​and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.