Distance learning
Free
Formattemp
"Nuove Frontiere Lavoro", in collaboration with the training organization "Idee Insieme" and thanks to the "Formatemp" fund, is publishing a free course in "Secretarial Assistant with Commercial Functions in English, level B1" on an online platform.
The course aims to provide the English language skills appropriate to the professional role of English-speaking Secretarial Assistant with Commercial Functions, following a line in line with that outlined by INAPP (formerly ISFOL).
The modules that distinguish the course offer content related to the following topics:
- knowledge of the English language for the acquisition of the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the rules of grammar, syntax and phonetics consistent with achieving level B1 of the Common European Framework of Reference;
- acquisition of skills relating to the roles of secretarial staff and more specifically in written communication, de visu, as well as by telephone with English-speaking customers and suppliers. All this with particular reference to specific terminology, welcome formulas and in general to the management of the interlocutor as the simplest (provide information about the company you belong to, request information) to the more complex one (request quotes, propose offers, etc.).
OBJECTIVES: To train professionals who, in English, can communicate effectively with English-speaking customers and suppliers externally. Specifically, the program aims to equip them with the skills to: provide information about their company; propose goods and services; request quotes; and manage orders.
From this perspective, the above-mentioned objective expresses English language skills in managing telephone and in-person communications, as well as in drafting business letters considering the type of information that must be provided.
The above is preparatory to the achievement of another objective, that is, to achieve knowledge of the English language at level B1 of the Common European Framework of Reference for Languages , in the four essential skills (SPEAKING, WRITING, LISTENING, READING) through the exploration of grammatical, syntax and phonetic rules appropriate to reaching the indicated level.
The course is completed through the achievement of the objectives relating to the acquisition of the rights and duties of temporary workers and the general principles (general part) on health and safety in the workplace as provided for by the State-Regions Agreements.
FUNDING BODY: Formatemp
PROMOTING BODY: New Frontiers Work spa
IMPLEMENTING BODY: Idee Insieme soc.coop.soc.
COST: the course is free (funded by Formatemp);
DURATION: 120 hours from 26 SEPTEMBER to 08 NOVEMBER 2022 – 30 days of 4 hours in the VIRTUAL CLASSROOM (online);
CERTIFICATE: of attendance (minimum 70% of total hours including attendance at mandatory lessons);
VIRTUAL CLASSROOM LESSONS: Monday to Friday from 9:30 am to 1:30 pm;
PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work assignments (both unemployed and out of work) registered and selected by the Employment Agency ;
- for foreigners, knowledge of the Italian language and grammar, even if NOT certified;
- basic knowledge of English;
- you need to have a desktop PC (desktop), laptop or tablet with a stable wired connection (HIND) or wi-fi, webcam and microphone;
SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Check the connection devices to be carried out in videoconference;
SELECTIONS: Those who have joined will be contacted by email for confirmation (by 18.00 pm on 21/09/2022) of the verification of the videoconference connection devices scheduled for 10.00 am onwards on 22/09/2022 in a group;
REGISTRATION: Those selected will be contacted by email and phone (by 09:18.00 PM on September 23, 2022) to attend the first day of the course on September 26, 2022, at 09:09.30 AM on the online platform after sending the entry link.
TEACHER: The teacher chosen for the course, a graduate, in addition to boasting teaching experience in English language courses, is certified by AIM AWARDS-ANGLIA – recognized by the MIUR – Advanced Business English level (B2).
Course modules
1.1
English level B1
GRAMMAR AND SYNTAX
- Entrance test to evaluate initial skills
- Introduction to the English language
- Sentence structure
- Nouns: singular, plural, countable/uncountable, compound nouns
- Adverbs
- Indefinite and Partitive
- Prepositions
- Genitive and double genitive
- Use of regular and irregular verbs
- Gerund or Infinitive?
- The progressive form in English verb tenses
- Phrasal verbs – Phrasal Verbs
- To be and to have in compound tenses
- Use and study of all simple and compound tenses (Present – Past – Pluperfect)
- Duration form (since - for)
- Differences between Present Perfect and Simple Past
- Use and study of all types of future in English
- Modal verbs
- Conditional/Hypothetical period 0 – 1 – 2 -3
- Use of the passive
- Formal/informal language
- How to make predictions in English
- How to express preferences and desires ( Prefer – Would like – I'd rather – wish – hope )
- Introduction to indirect speech
EXERCISES AND SIMULATIONS
Using grammatical and syntax rules, participants will practice developing the four essential skills:
READING: understand public communications; read short factual texts and show understanding of the content; demonstrate understanding of language structure
WRITING: Use words appropriately and accurately in different written contexts and be able to produce variations on simple sentences.
LISTENING: understanding the meaning of the dialogue by listening to short statements in order to extract factual information (times, dates, etc.), showing appreciation for the speakers' attitudes and intentions.
SPEAKING: interacting in situations that simulate authentic communication to ask and understand questions and give appropriate answers; speaking freely to express emotions, reactions, etc.; greeting people and responding to greetings (in person and on the phone); introducing oneself; asking for and providing personal details; helping others express their ideas by interrupting a conversation; starting a new topic, changing the subject, resuming or continuing the topic.
- FINAL TEST2.2
Duties and Functions of the English-Speaking Secretarial Clerk with Commercial Functions
MEETING AND WELCOMING ENGLISH-SPEAKING PEOPLE ( Welcome people from England) : structuring conversations in various work situations aimed at welcoming people during meetings, collaborations, and business transactions; managing groups during company visits.
TELEPHONE ENGLISH (Make and receive calls in English) : managing incoming and outgoing calls, formal requests and responses, making and canceling appointments, taking notes, etc.
EMAIL WRITING (Emailing) in English: standards and conventions for different recipients.
Producing formal and informal texts in English.
COMPANY PRESENTATION IN ENGLISH : MODELS TO ADOPTED AND STANDARDS TO COMPLY WITH
DESCRIPTION in English OF PRODUCTS AND SERVICES DURING MEETINGS, FAIRS AND EVENTS (Product launch during meetings, conferences and fairs) : models to adopt, and standards to respect.
ANALYSIS OF BUSINESS LANGUAGE in English: requests for information, orders, shipments, and complaint handling; negotiating, reaching agreements, making/accepting/rejecting offers.
TECHNICAL VOCABULARY
GRAMMATICAL INSIGHTS
Teaching will be conducted using an active methodology. Thanks to the online platform, lessons will feature multimedia elements (audio, video, slides, shared whiteboard) , with the aim of engaging the entire audience. Role- play sessions will also be included, allowing students to immerse themselves in real-life situations.
- FINAL TEST
3.3
Rights and duties of temporary workers
Rights and Duties of Temporary Workers
4.4
Health and safety in the workplace
Health and Safety in the Workplace