Front Office Assistant Course in English with Trinity Level A2.2 Certificate

The FO Officer represents the central communications hub of every company, conveying and generally managing the majority of incoming and outgoing information and document flows. He or she is the point of contact for clients when they engage with the company.

For theISFOL (INAPP), this figure is among the professions belonging to the class "Employees responsible for welcoming and informing customers", part of the group "Executive Professions in Office Work."

For this role, a good command of a foreign spoken language is required (especially the English one) It is especially essential if you work in a company that has relations with foreign countries.

Funding Body: Formattemp

Promoting Body: New Frontiers of Work

Implementing Body: Ideas Together soc.coop.soc.

Certifying Body: Trinity College London (TLC)

GENERAL OBJECTIVES:

The Front Office clerk is the company's business card.
The aim is therefore to train a professional figure capable of:

-play a key role in welcoming customers, in liaising with them and with colleagues, in accordance with the company's mission, objectives, and image;

-use verbal and telephone communication to acquire and provide information as well as manage complaints and requests;

-accomplish the above with a good command of the English language.

To this end, to promote better employability on the job market, the Graded Examinations in Spoken English exam is foreseen [(GESE GRADE 4 – CEFR Level A2.2 for the evaluation of oral production and listening skills (Speaking & Listening)] that the students, at no cost to them, will carry out at the implementing body IDEAS TOGETHER (Trinity London Center TLC Accredited) with native-speaking Trinity examiners. The TLC itself will issue a certificate of proficiency to those who pass the exams. The TLC It is an international English language certification body recognized by the MIUR pursuant to the decrees of 7 March 2012, prot. 3889 and 12 July 2012, prot. 10899. All Trinity English language exams are aligned with the Common European Framework of Reference for Languages ​​(CEFR) from levels pre-A1 to C2.

SPECIFIC CONTENTS:

- Customer orientation and effective communication;

- Knowledge of the English language level A2;

- Use of the English language in the relevant work context;

- Rights and duties of temporary workers;

- Safety in the workplace.

DURATION: 140 HOURS from March 02nd to April 29th 2020 – the classroom day will be 4 hours long;

CLASSROOM LESSONS:

- [communication form] initially for 2/3 days a week for approximately 3 weeks from 14.00 pm to 18.00 pm;

- [English and Technical Module] from Monday to Friday from 09.30 to 13.30;

CERTIFICATE: of frequency Formatemp (minimum 70% of total hours including attendance at mandatory lessons) which gives access to the exam test GESE GRADE 4 – CEFR Level A2.2 - Trinity College London to be held at the IdeeInsieme headquarters;

CERTIFICATE OF COMPETENCE: of the Trinity College London, for those who pass the exam;

EXAM COMPLETION REQUIREMENT: on the date set at the end of the course;

MEMBERSHIPS: To confirm your participation, send an email to: formazione@consorzionuovefrontiere.it Attaching your CV, complete with tax code and identity document/passport, and indicating in the subject line: Front office clerk (By 26/02/2020 at 5:00 PM)

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both employed and unemployed);
- Knowledge of the English language at least level A1 even if NOT certified;
- For foreigners, knowledge of Italian grammar, even if NOT certified;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills evaluation interview level BASE to be carried out at our office on the day of 27/ 02 / 20 from around 14.00pm;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 26/02/2020 at 5:00 PM) of the on-site interview on the scheduled day 27/02/2020 from 14.00 about, both individual and group.

PRICE: Both the course and the certification exam are free (financed by Formatemp);

English TEACHER: The teacher chosen for the course, a graduate, in addition to having teaching experience in English language courses, is certified AIM AWARDS-ANGLIA – recognized by MIUR – level Advanced Business English (B2).