German-speaking receptionist with Goethe certification

Among the professions indicated by ISFOL, in the macro area Receptionists in accommodation and catering services, the role of the receptionist is indicated. This person welcomes and registers guests at the facilities; Provides accommodation services; assigns rooms and hands out keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; and handles guest check-out procedures and prepares the relevant documentation.

ISFOL identifies the need for foreign languages ​​among the main areas for professional development expressed by companies and, for the period 2015-2019, for the aforementioned macro-area, forecasts a 12,0% increase in employment, a value above the average growth for the period (2,5%) (Source: ISFOL-FGB calculations). To promote greater employability in the labor market, the Goehte – Zertifikat exam, level A1 of the six-level assessment scale of the CEFR (Common European Framework of Reference for Languages), is planned. for the assessment of speaking, listening, reading, and writing skills in the German language, which students will take, free of charge, at the Goethe Institut in Naples, which will issue, to those who pass the exam tests, a certificate of competence valid worldwide. The Goethe Institut is an international certification body for the German language recognized by the MIUR pursuant to the decrees of March 7, 2012, prot. 3889 and July 12, 2012, prot. 10899.

Funding Body : Formatemp

Promoting Body : New Frontiers of Work

Implementing Body : Idee Insieme soc.coop.soc.

Objective:

The course aims to provide the appropriate linguistic skills for professionals in the hospitality sector, following a guideline in line with that outlined by ISFOL.

At the end of the course, students will be able to manage German-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"compilation of attendance registers

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"provide information or assistance to the customer

Students will practice listening, comprehension, and text production. Multimedia tools will be used in the classroom.

DURATION and CLASSROOM LESSONS : 172 HOURS from November 04th to December 13th 2019

• the classroom day will be 4 hours long for the first week (14.00pm/18.00pm);
• subsequently: 3 days a week 8 hours (09.30-13.30/14.00-18.00);
• the remaining two days a week only in the afternoon (13.30pm/17.30pm).

Total: 30 days of training.

CERTIFICATE : of attendance at Formatemp (minimum 70% of the total hours including attendance at compulsory lessons) which gives access to the Start Deutsch 1 exam, level A1 at the GOETHE institute in Naples ;

CERTIFICATE OF COMPETENCE : from the Goethe Institute of Naples, for those who pass the exam;

COMPULSORY EXAM COMPLETION on the date set at the end of the course at the GOETHE Institute in Naples ;

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both employed and unemployed) registered and selected by the Employment Agency;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills assessment interview upon entry to be held at our office;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 29/10/2019 at 5:00 PM) of the on-site interview on the scheduled day 30/10/2019 from 09.00 onwards;

REGISTRATION: Those who have passed all the preliminary steps will be contacted by telephone (by 6:00 pm on 10/31/19) to attend the first day of the course.

EXAM REGISTRATION : Start Deutsch 1, level A1 at the GOETHE Institute in Naples: free;

COST : free (funded by Forma temp)

TEACHER : a teacher with a degree in German languages ​​and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.