German-speaking receptionist with Goethe certification

Among the professions indicated by ISFOL, in the macro area Receptionists in accommodation and catering services, the role of the receptionist is indicated. This person welcomes and registers guests at the facilities; Provides accommodation services; assigns rooms and hands out keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; and handles guest check-out procedures and prepares the relevant documentation.

ISFOL identifies the need for foreign languages ​​among the main areas of professional development expressed by companies and, in the period 2015-2019, for the macro area indicated above, predicts a change in employment equal to 12,0%, a value above the average growth in the period (2,5%) (Source: Isfol-FGB elaborations). To promote better employability in the job market, the Goehte – Zertifikat exam is planned, level A1 of the six-level evaluation scale of the CEFR, Common European Framework of Reference for Languages. For the evaluation of speaking, listening, reading and writing skills in the German language, students will take it, free of charge, at the Goethe Institut in Naples, which will issue, to those who pass the exam, a certificate of competence valid worldwide. Goethe Institute It is an international German language certification body recognized by the MIUR pursuant to the decrees of 7 March 2012, prot. 3889 and 12 July 2012, prot. 10899.

Financing body: Formattemp

Promoting Body: New Frontiers of Work

Implementing Body: Ideas Together soc.coop.soc.

Objective:

The course aims to provide the appropriate linguistic skills for professionals in the hospitality sector, following a guideline in line with that outlined by ISFOL.

At the end of the course, students will be able to manage German-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"compilation of attendance registers

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"provide information or assistance to the customer

Students will practice listening, comprehension, and text production. Multimedia tools will be used in the classroom.

DURATION and CLASSROOM LESSONS: 172 HOURS from November 04th to December 13th 2019

• the classroom day will be 4 hours long for the first week (14.00pm/18.00pm);
• subsequently: 3 days a week 8 hours (09.30-13.30/14.00-18.00);
• the remaining two days a week only in the afternoon (13.30pm/17.30pm).

Total: 30 days of training.

CERTIFICATE: Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the Start Deutsch 1 exam, level A1 at the institute GOETHE of Naples;

CERTIFICATE OF COMPETENCE: of the Goethe of Naples, for those who pass the exam;

MANDATORY EXAM COMPLETION on the date set at the end of the course at the institute GOETHE of Naples;

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both employed and unemployed) registered and selected by the Employment Agency;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills assessment interview upon entry to be held at our office;

MEMBERSHIPS: To confirm your participation, please send an email to formazione@consorzionuovefrontiere.it, attaching your CV, including your tax code and registration date at the employment center (if registered). Please indicate in the subject line: German-speaking receptionist. (By 29/10/2019 at 16.00 pm);

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 29/10/2019 at 5:00 PM) of the on-site interview on the scheduled day 30/10/2019 from 09.00 onwards;

REGISTRATION: Those who have passed all the preliminary steps will be contacted by telephone (by 6:00 PM on 10/31/19) to attend the first day of the course.

EXAM REGISTRATIONStart Deutsch 1, level A1 at the GOETHE Institute in Naples: free;

COST: free (funded by Forma temp)

TEACHER: a graduate teacher in German languages ​​and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.