German-speaking receptionist with Goethe certification

Among the professions listed by ISFOL, in the macro-area "Receptionists in Accommodation and Food Services," the receptionist is listed. This position welcomes and registers guests at facilities; provides accommodation services; assigns rooms and issues keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; and performs guest check-out procedures and prepares the relevant documentation.

ISFOL identifies the need for foreign languages ​​among the main areas of professional development expressed by companies and, for the period 2014-2018, for the macro area indicated above, it forecasts a 4,8% increase in employment, with an increase in the employment base of 16.046 units.

The growth of tourism in Italy by users from German-speaking countries has led to a very high demand for German-speaking receptionists. This requires staff specifically trained not only in the skills listed above but also in the context of the aforementioned linguistic context (industry-specific terminology, idioms, approach to that type of customer, etc.).

Financing body: Formattemp

Promoting Body: New Frontiers of Work

Implementing Body: Ideas Together soc.coop.soc.

Learning outcomesThe course aims to provide the linguistic skills appropriate for professionals in the hospitality sector, following a guideline in line with that outlined by ISFOL.
At the end of the course, students will be able to manage German-speaking customers, acquiring the following skills:
customer reception
” analysis and identification of customer needs
” booking management
” receiving and sorting telephone calls
” filling out forms and documents
”compilation of attendance registers
” customer complaint management
” access control to accommodation facilities
“control and custody of customer documents
“ taking care of the assignment of rooms
“provide information or assistance to the customer

DURATION: 172 HOURS from April 16th to June 14th 2018 – the classroom day will be 4 hours for 37 days and 8 hours for 3 days.

CERTIFICATE: Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the Start Deutsch 1 exam, level A1 at the GOETHE Institute in Naples;

CERTIFICATE OF COMPETENCE: of the Goethe of Naples, for those who pass the exam;

CLASSROOM LESSONS: Monday to Friday from 13.30pm to 17.30pm and for 3 days from 09.30am to 13.30pm and from 14.00pm to 18.00pm

MANDATORY EXAM COMPLETION on the date set at the end of the course at the GOETHE Institute in Naples;

MEMBERSHIPS: To confirm your membership, send an email to: formazione@consorzionuovefrontiere.it Attaching your CV, complete with tax code and date of registration at the employment centre (if registered), indicating in the subject: German-speaking receptionist (by 10:00 a.m. on 11/04/2018)

SELECTION METHOD:
Access to the course will take place through a preliminary step:
Analysis of the CV sent and motivational interview to be carried out at our office;

REGISTRATION:Those who have signed up will be contacted by email and telephone to confirm the interview (by 11/04/2018 at 6:00 pm) and subsequently, based on the outcome, they will complete the registration form on site on the first day of lessons.

EXAM REGISTRATION: Start Deutsch 1, level A1 at the GOETHE Institute in Naples: free;

COST: free (funded by Forma temp)

TEACHER: a graduate teacher in German languages ​​and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.