In-person training
Free
Formattemp
Among the professions listed by ISFOL, the figure of the secretary is indicated.
This position is responsible for the bureaucratic management of office activities. They handle correspondence with users (mailing lists, sending and receiving emails) , manage telephone calls with suppliers and customers, receive and forward calls, manage supervisors' diaries, and organize meetings, events, and business trips, including booking meeting rooms, hotels, restaurants, etc.
The growth of trade relations between Italy and Germany has led to a very high demand for professionals capable of managing these office tasks, along with knowledge of the German language.
To improve employability in the job market, the Goethe - Zertifikat A2 exam is planned , which students will take, free of charge, at the Goethe Institut in Naples , which will issue a certificate of competence valid worldwide to those who pass the exam.
Funding Body : Formatemp
Promoting Body : New Frontiers of Work
Implementing Body : Idee Insieme soc.coop.soc.
Objectives : The course aims to provide the linguistic skills appropriate to the professional figure indicated, following a line in line with that outlined by ISFOL.
At the end of the course, students will be able to:
*compile and analyze a CV
*manage appointments and deadlines
*receive and forward phone calls
*check and manage correspondence
*manage the superior's agenda
*have contact with customers and suppliers
*organize work meetings
*organize business trips
*know the general aspects of safety in the workplace
*know the aspects relating to the rights and duties of temporary workers
Students will practice listening, comprehension, and production of texts. Multimedia tools will be used in the classroom.
DURATION : 172 HOURS from October 15th to December 14th 2018 – the classroom day will be 4 hours long – 43 classroom days.
CERTIFICATE : of Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the Goethe Zertifikat exam, level A2 at the GOETHE institute in Naples;
CERTIFICATE OF COMPETENCE : from the Goethe Institute of Naples, for those who pass the exam;
CLASSROOM LESSONS : Monday to Friday from 13.30 am to 17.30 pm;
COMPULSORY EXAM COMPLETION on the date set at the end of the course at the GOETHE Institute in Naples;
SELECTION METHOD:
Access to the course will take place through two steps:
1- Analysis of the curriculum envoy;
2- Motivational interview and assessment of basic German language knowledge A1 even if not certified to be carried out at our office;
REGISTRATION: Those who have registered will be contacted by email and telephone (by 10/10/2018 at 6:00 PM) to confirm the interview on 11/10 or 12/10/2018 . Subsequently, based on the outcome, those selected will complete the registration form on site on the first day of class.
EXAM REGISTRATION : Goethe Zertifikat, level A2 at the GOETHE Institute in Naples: free;
COST : Free (funded by Forma.temp)
TEACHER : a teacher with a degree in German languages and literature working as an interpreter, she has significant experience gained between October 2013 and April 2014 at the SprachschuleAktiv, Munich (Germany) as a teacher of Italian to German students and of German to Italian students.
Course modules
0.0
placement test
Entrance test for the evaluation of initial skills
0.1
Wir stellen uns vor (let's introduce ourselves)
- Describe your educational background;
- Describe your professional experiences;
- Writing a CV;
- Preterite of modal verbs;
- Secondary sentences;
- Demonstrative articles: dieser, mancher, jeder, alle data.
END OF FIRST MODULE TEST
0.2
Berufliche fähigkeiten (professional skills)
- Describe your professional skills;
- Adjective declension;
- Phrases relating to the nominative;
- Würde gern / hätte gern;
END OF SECOND MODULE TEST
0.3
Arbeit im büro (office work)
- Make note of appointments and deadlines;
- Filter verbal and written communications directed to the superior;
- Reflexive verbs;
- Verbs with prepositions;
- Konjunktiv II;
END OF THIRD MODULE TEST
0.4
Korrespondenz und telefondienst (Correspondenz und telefondienst)
- Receive and forward phone calls;
- Manage correspondence (send and receive emails)
- Passive;
END OF MODULE FOUR TEST
0.5
Arbeitssitzungen und geschäftsreisen (meetings and business trips)
- Organize work meetings;
- Organize business trips
- Infinitive with “zu“;
- Subclause with “dass”;
- Preterite.
END OF MODULE FIFTH TEST
0.6
Lieferanten und kunden (suppliers and customers)
- Maintain relationships with suppliers;
- Manage orders;
- Handle complaints by telephone;
- Sentence construction with “es”;
- Relative pronoun;
- Relative clause
END OF SIXTH MODULE TEST
0.7
Termine planen (manage appointments)
- Manage the manager's agenda;
- Arrange appointments with suppliers/customers;
- Verb “lassen”;
- Infinitive sentence with “um zu”;
- Subclause with “damit”;
END OF SEVENTH MODULE TEST
0.8
Gespräch im büro (conversation in the office)
The class is divided into groups, and each student receives a handout with instructions on the situation to be simulated. This involves creating dialogues in the office to apply and verify the concepts acquired during the course.
0.9
Vorbereitung auf die prüfung “goethe – zertifikat a2” (preparation for the test d'essme goethe – zertifikat a2)
- Exam simulations
0.10
Endprüfung - überprufung der erworbenen kompetenzen - bewertung
- Final test to verify the skills acquired, correction and evaluation of the results in plenary session
0.11
Rights and duties of temporary workers
RIGHTS AND DUTIES OF TEMPORARY WORKERS
0.12
Safety in the workplace
WORKPLACE SAFETY