Hotel receptionist course with British level B1 certificate

Among the professions indicated by ISFOL, now INAPP, the figure of the Receptionist in hotels is indicated.

This role welcomes and registers guests at the facilities; provides accommodation services; assigns rooms and delivers the relevant keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; carries out guest check-out procedures and prepares the relevant documentation. (Source: Isfol-FGB elaborations).

To improve employability in the job market, the British Institutes B1 ESOL INTERNATIONAL exam (for the evaluation of English language skills: reading, writing, listening, use of English, speaking ) is planned, which students will take, at no cost to them, at the prestigious British Institutes in Naples.

Ultimately, it will be the same British Institutes to issue a certificate of competence to those who pass the exams. Il British Institutes, Certifying Body recognized by the MIUR pursuant to Departmental Decree R.0001 1085 of 15/07/2019. In compliance with the aforementioned decree, all ESOL International certifications issued by the British Institute correspond to the CEFR and refer to the Global Scale of the 6 European levels A1-A2-B1-B2-C1-C2.

Funding Body: Formatemp

Promoting Body: New Frontiers of Work

Implementing Body: Idee Insieme soc.coop.soc.

Certifying Body: British Institute

GENERAL OBJECTIVES:

The course aims to provide the linguistic skills appropriate to the professional role of Hotel Receptionist, following a guideline in line with that outlined by ISFOL now INAPP.

SPECIFIC CONTENTS:

Specifically, the Hotel Receptionist falls within the professional economic sector of "tourist services" , in the work process of "hospitality services" in the area of ​​activity "Customer reception and assistance" specified as follows:

• Booking acquisition
• Customer reception management (Check in)
• Illustration of hotel and tourist services
• Customer assistance during the hotel stay
• Customer satisfaction survey
• Customer Leave Management (Check-out)

To improve employability, the British Institutes B1 ESOL INTERNATIONAL exam is available to assess English language skills: reading, writing, listening, use of English, and speaking . Students will take the exam at no cost to themselves at the prestigious British Institutes in Naples , which will issue a certificate of competence to those who pass the exam.

British Institutes is a Certifying Body recognized by the MIUR pursuant to Departmental Decree R.0001 1085 of 15/07/2019. In compliance with the aforementioned decree, all ESOL International certifications issued by the British Institute correspond to the CEFR and refer to the Global Scale of the 6 European levels A1-A2-B1-B2-C1-C2.

At the end of the course, students will be able to manage English-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"customer information

"customer support

Students will practice listening, comprehension, and production of texts. Multimedia tools will be used in the classroom.

DURATION: 172 HOURS from January 13th to March 11th 2020 – the classroom day will be 4 hours long;

CLASSROOM LESSONS: from Monday to Friday from 09.30 to 13.30;

CERTIFICATE: of Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the British Institutes B1 ESOL INTERNATIONAL exam to be taken at the prestigious British Institutes in Naples ;

CERTIFICATE OF COMPETENCE: from the British Institutes B1 ESOL INTERNATIONAL , for those who pass the exam;

EXAM COMPLETION REQUIRED: on the date set at the end of the course;

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both employed and unemployed) registered and selected by the Employment Agency;
- BASIC knowledge of the English language, even if NOT certified;
- For foreigners, knowledge of the Italian language and grammar, even if NOT certified;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills evaluation interview level BASE to be carried out at our office;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 08/01/2020 at 5:00 PM) of the on-site interview on the scheduled day 09/01/2020 from 09.00 at 17.00 hours approximately, both individual and group.

COST: both the course and the certification exam are free (funded by Formatemp) ;

TEACHER: The teacher chosen for the course, a graduate, in addition to boasting teaching experience in teaching English language courses, is certified by AIM AWARDS-ANGLIA – recognised by the MIUR – Advanced Business English level (B2).