Hotel receptionist course with British level B1 certificate

Among the professions indicated by ISFOL, now INAPP, the figure of the is indicatedHotel Receptionist.

This role welcomes and registers guests at the facilities; provides accommodation services; assigns rooms and delivers the relevant keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; carries out guest check-out procedures and prepares the relevant documentation. (Source: Isfol-FGB elaborations).

To promote better employability on the job market, the exam is planned British Institutes B1 ESOL INTERNATIONAL (for the assessment of English language skills: reading, writing, listening, use of English, speaking), which the students, at no cost to them, will carry out at the prestigious British Institutes of Naples.

Ultimately, it will be the same British Institutes to issue a certificate of competence to those who pass the exams. Il British Institutes, Certifying Body recognized by the MIUR pursuant to Departmental Decree R.0001 1085 of 15/07/2019. In compliance with the aforementioned decree, all ESOL International certifications issued by the British Institute correspond to the CEFR and refer to the Global Scale of the 6 European levels A1-A2-B1-B2-C1-C2.

Funding Body: Formattemp

Promoting Body: New Frontiers of Work

Implementing Body: Ideas Together soc.coop.soc.

Certifying Body: British Institute

GENERAL OBJECTIVES:

The course aims to provide the linguistic skills appropriate to the professional role of Hotel Receptionist, following a guideline in line with that outlined by ISFOL now INAPP.

SPECIFIC CONTENTS:

Specifically, theHotel Receptionist falls within the professional economic sector "tourist services", in the work process “hospitality services” in the air of activity “Customer reception and assistance” as specified:

• Booking acquisition
• Customer reception management (Check in)
• Illustration of hotel and tourist services
• Customer assistance during the hotel stay
• Customer satisfaction survey
• Customer Leave Management (Check-out)

To promote better employability on the job market, the exam is planned British Institutes B1 ESOL INTERNATIONAL for the assessment of English language skills: reading, writing, listening, use of English, speaking which the students, at no cost to them, will carry out at the prestigious British Institutes of Naples which will issue a certificate of competence to those who pass the exam.

British Institutes It is a Certification Body recognized by the MIUR pursuant to Departmental Decree R.0001 1085 of 15/07/2019. In compliance with the aforementioned decree, all ESOL International certifications issued by the British Institute correspond to the CEFR and refer to the Global Scale of the 6 European levels. A1-A2-B1-B2-C1-C2.

At the end of the course, students will be able to manage English-speaking customers, acquiring the following skills:

"customer reception

"analysis and identification of customer needs

"booking management

"receiving and sorting telephone calls

"completing forms and documents

"customer complaint management

"access control to accommodation facilities

"control and custody of customer documents

"taking care of room assignments

"customer information

"customer support

Students will practice listening, comprehension, and production of texts. Multimedia tools will be used in the classroom.

DURATION: 172 HOURS from January 13th to March 11th 2020 – the classroom day will be 4 hours long;

CLASSROOM LESSONS: from Monday to Friday from 09.30 to 13.30;

CERTIFICATE: of frequency Formatemp (minimum 70% of total hours including attendance at mandatory lessons) which gives access to the exam test British Institutes B1 ESOL INTERNATIONAL to be held at the prestigious British Institutes of Naples;

CERTIFICATE OF COMPETENCE: of the British Institutes B1 ESOL INTERNATIONAL, for those who pass the exam;

EXAM COMPLETION REQUIREMENT: on the date set at the end of the course;

MEMBERSHIPS: To confirm your participation, send an email to: formazione@consorzionuovefrontiere.it Attaching your CV, complete with tax code and identity document/passport, and indicating in the subject line: English-speaking receptionist (By 08/01/2020 at 5:00 PM)

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work missions (both employed and unemployed) registered and selected by the Employment Agency;
- BASIC knowledge of the English language, even if NOT certified;
- For foreigners, knowledge of the Italian language and grammar, even if NOT certified;

SELECTION METHOD: Access to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills evaluation interview level BASE to be carried out at our office;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 08/01/2020 at 5:00 PM) of the on-site interview on the scheduled day 09/01/2020 from 09.00 at 17.00 hours approximately, both individual and group.

PRICE: Both the course and the certification exam are free (financed by Formatemp);

PROFESSOR: The teacher chosen for the course, a graduate, in addition to having teaching experience in English language courses, is certified AIM AWARDS-ANGLIA – recognized by MIUR – level Advanced Business English (B2).