Specialist Course in Human Resources Management and Development (online)

KNOW: Understand the HRM function, know and understand strategic management tools, from job analysis to identifying job redesign needs; know the soft skills and operational tools for personnel selection;

KNOW-HOW: Develop a job description; implement an HR management procedure describing the system and related performance evaluation tools; draft and implement an annual training plan, including using interprofessional funds; conduct employee satisfaction surveys; and promote and improve organizational well-being. Establish a selection system consistent with the required skills.

KNOW HOW TO BE: prepare to overcome resistance to change; planning and organizing activities;

CONTENTS:

1. Knowledge of companies and organizational dynamics: evolution of markets and organizational models, orientation towards service and product quality (TQM) Strategies of highly competitive organizations: balanced score card, cost and differentiation strategies
2. Supporting businesses in the challenge of resistance to change
3. Analysis of high-performance organizations: HARD and SOFT variables, structural configurations (functional and divisional organizational charts) and methods of organizing internal processes;
4. Evolution of the HRM role from HR director to strategic partner.
5. New performance management tools, evaluation needs (the 3 Ps of human resources)
6. Structuring career paths, job descriptions, and job designs
7. Corporate training and the stages of the design process
8. Climate analysis: Monitoring worker satisfaction through planned systems to support the safety office; the mobbing phenomenon.
9. The current context of personnel selection: the choice between the internal market and the external market; analysis of the critical skills for the profile sought,
10. Knowledge and research of the most sought-after soft skills in the world of work
11. Employee profiles and company skills mapping
12. The selection and recruitment process: tools and techniques (CV screening, individual interviews, group interviews, assessment centers, psycho-aptitude tests, personality tests)
13. Learning test

EXERCISES:

• definition of an organizational structure and representation of a functional organizational chart
• description, graphic representation of an organizational process starting from a business case
• analysis of a position through interviewing the worker

• planning a Performance Analysis system by identifying critical success factors
• drafting of a training plan and designing a training intervention
• creation of an employee satisfaction survey tool
• planning and promoting an organizational well-being promotion program through the reduction of working hours
• Creating an ad
• CV screening
• Scheduling an interview session
• Assessment center simulation

KNOW: know and understand different communication styles, know leadership theories and work group management techniques;

KNOW-HOW:build and lead working groups;

KNOW HOW TO BE: relate and communicate effectively, motivate collaborators, use and maximize internal communication networks, hold effective meetings;

CONTENTS:

1. effective communication theories and techniques, communication networks
2. motivational theories and their organizational impact;
3. leadership theories,
4. team building techniques;
5. elements of public speaking;
6. assertiveness, emotional intelligence and active listening
7. learning test

EXERCISES:

Rights and duties of temporary workers

Health and Safety in the Workplace