Trinity Certified English Speaking Receptionist

Among the professions indicated by theISFOL, the figure of the is indicatedReceptionistThis role welcomes and registers guests at facilities; provides accommodation services; assigns rooms and hands out keys; provides information on the services offered; manages reservations and check-in and check-out procedures, keeps track of available rooms; and performs guest check-out procedures, preparing the relevant documentation. ISFOL identifies the need for foreign languages ​​as one of the main areas for professional development expressed by companies and, for the period 2015-2019, forecasts a 12,0% increase in employment for the aforementioned macro-area, a figure above the average growth for the period (2,5%). (Source: Isfol-FGB elaborations) Furthermore, the growth of tourism in Italy by users coming from all over the world has determined a very high demand for this figure in order to have particularly trained personnel not only in the skills indicated above but contextualised to the linguistic field mentioned above. (industry terminology, idioms, approach to that type of customer, etc.).

To promote better employability on the job market, the exam is planned Graded Examinations in Spoken English [(GESE GRADE 4 – CEFR Level A2.2 – for the assessment of speaking and listening skills)] which the students, at no cost to them, will carry out at the implementing body IDEAS TOGETHER (Trinity College Center Accredited)with native speaker examiners Trinity.
Ultimately, it will be the same Trinity College London (TCL) to issue a certificate of competence to those who pass the exam. Trinity College London It is an international English language certification body recognized by the MIUR pursuant to the decrees of 7 March 2012, prot. 3889 and 12 July 2012, prot. 10899. All Trinity English language exams are aligned with the Common European Framework of Reference for Languages. (CEFR) from levels pre A1 to C2, using the specific Manual published by the Council of Europe www.coe.int/t/dg4/linguistic/Manuel1_EN.asp

Financing body: Formattemp

Promoting Body: New Frontiers of Work

Implementing Body: Ideas Together soc.coop.soc.

Learning outcomesThe course aims to provide the appropriate language skills for professionals in the hospitality industry, following a guideline compliant with that outlined by ISFOL. Upon completion of the course, students will be able to manage English-speaking clients, acquiring the following skills:
” customer reception
” analysis and identification of customer needs
” booking management
” receiving and sorting telephone calls
” filling out forms and documents
”compilation of attendance registers
” customer complaint management
” access control to accommodation facilities
” control and custody of customer documents
” taking care of the room assignment
” provide information or assistance to the customer

Students will practice listening, comprehension, and production of texts. Multimedia tools will be used in the classroom.

DURATION: 172 HOURS from May 13th to July 12th 2019 – the classroom day will be 4 hours long except one 8-hour day.

CERTIFICATE: Formatemp attendance (minimum 70% of total hours including attendance at compulsory lessons) which gives access to the exam GESE GRADE 4 – CEFR Level A2.2 - Trinity College London to be held at IdeeInsieme;

CERTIFICATE OF COMPETENCE: from Trinity College London, for those who pass the exam;

CLASSROOM LESSONS: Monday to Friday from 09.30 am to 13.30 pm and for one day also from 14.00 pm to 18.00 pm.

EXAM COMPLETION REQUIREMENT: on the date set at the end of the course;

MEMBERSHIPS: To confirm your participation, send an email to: formazione@consorzionuovefrontiere.it attaching your own complete CV with tax code and date of registration at the employment centre (if registered), indicating in the subject: English-speaking receptionist (By 07/05/2019 at 5:00 PM)

PARTICIPATION REQUIREMENTS: the course is aimed at candidates for temporary work assignments (both employed and unemployed);
- Knowledge of the English language at least level A1 even if NOT certified;
- For foreigners, knowledge of Italian grammar, even if NOT certified;

SELECTION METHODAccess to the course will take place through several preliminary steps:
- Correct submission of the required documentation;
- Analysis of the CV submitted;
- Motivational and skills evaluation interview level BASE to be carried out at our office on the day of 08/ 05 / 19 from 09.00 to 17.00 hours;

SELECTIONS: Those who have joined will be contacted by email for confirmation. (By 07/05/2019 at 5:00 PM) of the interview on site expected on 05/08/2019 from 09.00 to 17.00 hours;

COST: Both the course and the certification exam are free (financed by the Forma temp).

TEACHERThe teacher chosen for the course, a graduate, in addition to boasting teaching experience in English language courses, is certified by AIM AWARDS-ANGLIA – recognized by the MIUR – Advanced Business English level (B2).